Privacy Policy

🔐 Privacy Policy

At Jhoard Store, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or interact with our platform, whether as a buyer, seller, or guest.

By using our website (www.jhoard.com), you consent to the terms of this policy.

1. Information We Collect

We collect information to provide better services to all our users, including:

a. Personal Information

  • Name, email address, phone number
  • Billing and shipping address
  • Account credentials
  • Vendor store information (if applicable)

b. Payment Information

  • Payment methods (processed securely via third-party providers like Paystack, Flutterwave, or Stripe)
  • Jhoard Store does not store your card details on our servers

c. Usage Data

  • Pages visited
  • Time spent on the site
  • Purchase history
  • Login IP addresses and device/browser info

d. Cookies

We use cookies and similar tracking technologies to enhance user experience and monitor analytics. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account
  • Process orders and payments
  • Facilitate communication between buyers and vendors
  • Provide customer support
  • Improve site functionality and security
  • Send you promotional and transactional emails (you can unsubscribe at any time)
  • Prevent fraud, spam, and abuse

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

  • Vendors: For fulfilling your product orders
  • Payment processors: To handle transactions securely
  • Shipping services: To deliver your purchases
  • Law enforcement: When required by law or in response to legal requests

4. Vendor Responsibilities (Dokan Sellers)

If you register as a vendor, you are responsible for:

  • Protecting customer data obtained via your store
  • Complying with privacy laws and using data only for order fulfillment
  • Not sharing or misusing customer data collected through Jhoard Store

5. How We Protect Your Data

We implement reasonable security measures including SSL encryption, secure servers, and user access control to protect your information. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent to data processing
  • Request export of your personal information

To exercise any of these rights, contact us at info@jhoard.com

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing them with your data.

8. Children’s Privacy

Jhoard Store does not knowingly collect personal data from children under 13. If we become aware that we have collected such data, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date. Your continued use of the site constitutes your acceptance of any changes.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

📧 Email: info@jhoard.com
📞 Phone: +234 7044307002
🌍 Website: http://www.jhoard.com/